Terms and Conditions

Effective Date: [4th November 2025]
Company Name: AI Digital Employee (AIDE)
Website: www.aideagency.co.uk
Email: [email protected]

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the AI Digital Employee (“AIDE”, “we”, “us”, or “our”) website, software, and services.
By accessing or using our platform, you agree to be bound by these Terms.
If you do not agree, please do not use our services.

2. Description of Services

AIDE provides software and AI-powered automation tools to help businesses manage communication, reputation, and customer engagement.
Our key services include:

AI Call Assistant and Voice AI

Missed call and text-back automation

Review and reputation management

Social media and content scheduling

AI-powered website chat widget

Messaging and CRM dashboard

We continually improve our software and may modify or update features at any time without prior notice.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use our services.

4. Account Registration and Security

To access our services, you must create an account and provide accurate and up-to-date information.
You are responsible for:

Keeping your login credentials confidential;

All activity under your account; and

Notifying us immediately if you suspect unauthorised access.

AIDE is not liable for losses resulting from unauthorised access to your account.

5. Payments and Billing

5.1 Subscription Fees:
Our services are billed on a subscription basis (monthly or annually). By subscribing, you authorise recurring billing to your chosen payment method.

5.2 Usage Fees:
Additional fees may apply for usage-based services, such as:

SMS messages

Voice minutes

AI review replies

Exact rates are outlined in your Service Agreement or billing dashboard.

5.3 Late Payments:
If payment fails, AIDE reserves the right to suspend or terminate access until outstanding balances are paid.

5.4 Price Changes:
AIDE may adjust pricing with 30 days’ notice. Continued use after this period constitutes acceptance of new pricing.

6. Cancellations and Termination

You may cancel your subscription at any time via your account settings or by contacting support.
All cancellations take effect at the end of the current billing period.

AIDE reserves the right to:

Terminate or suspend an account for non-payment, breach of terms, or misuse of services; or

Modify or discontinue services at any time with reasonable notice.

Outstanding balances remain payable upon termination.

7. Acceptable Use Policy

You agree not to:

Use AIDE’s services for spam, fraud, harassment, or unlawful activity;

Impersonate another person or business;

Upload or share malicious code or data;

Access or attempt to reverse engineer AIDE’s systems;

Use automation to abuse or overload our platform.

Violation of this policy may lead to immediate termination and legal action.

8. Intellectual Property

All software, trademarks, content, and materials provided by AIDE remain the exclusive property of the company.
You receive a limited, non-exclusive, non-transferable licence to use AIDE’s services for your business purposes only.
You may not copy, modify, distribute, or resell any part of the platform.

9. Confidentiality and Data Protection

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during this Agreement.
All personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws (UK GDPR, Data Protection Act 2018).

10. Service Availability and Maintenance

We strive to provide uninterrupted service but cannot guarantee 100% uptime.
Occasional maintenance, updates, or technical issues may cause temporary downtime.
AIDE will make reasonable efforts to notify clients in advance when possible.

11. Limitation of Liability

To the fullest extent permitted by law:

AIDE shall not be liable for indirect, incidental, or consequential damages.

AIDE’s total liability for any claim shall not exceed the total fees paid by the client in the preceding month.

AIDE is not responsible for losses due to third-party integrations, internet connectivity, or client misconfiguration.

12. Indemnification

You agree to indemnify and hold harmless AIDE, its employees, and affiliates against any claims, damages, or expenses arising from your misuse of the services or violation of these Terms.

13. Third-Party Services

Our platform integrates with third-party applications (e.g., Google, Facebook, WhatsApp).
Your use of these services is subject to their respective terms and policies.
AIDE is not responsible for actions or data handling by third-party platforms.

14. Updates to These Terms

We may revise these Terms from time to time to reflect changes in our services or laws.
The latest version will always be available on our website with an updated “Effective Date.”
Continued use of AIDE after updates constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have questions about these Terms, please contact:
AI Digital Employee (AIDE)
Email: [email protected]
Website: www.aideagency.co.uk